Booking Terms and Conditions

Updated 20-09-2020


Please read these Booking Terms and Conditions carefully before You complete any transactions via the Website, as these “Booking Terms and Conditions” will apply to Your transaction.

We recommend that You print a copy of these Booking Terms and Conditions for future reference.


1) Defined Terms

For ease of reference the following terms shall having the following meanings in these Booking Terms and Conditions:

“Customer”, “You” and “Your” means You, the purchaser of any Services;

“We” and “Us” means The Indigo Spa (Pty) Ltd.

“Dated Booking” means a booking for a specific time/date for the provision of spa treatments with The Indigo Spa (Pty) Ltd.


2) Introduction and relationship between You and Us

This Website is operated by Us, The Indigo Spa(Pty) Ltd a private company registered in South Africa , registration number K2015/135148/07. We are located at 3 Forssman Close, Barbeque Downs, Kyalami.

The Website allows You to book and pay for dated bookings which include spa and beauty services.


3) Dated Booking Payment Terms

Full 100% payment is due to confirm Your dated booking.

Dated bookings can be made in the following ways:

  1. a) Sending a booking enquiry

Our bookings consultant will contact You via email or telephonically to finalise Your preferred date and time. Banking details will be emailed to You for EFT payment. We also accept Health Spa Vouchers in lieu of payment.

  1. b) Online Dated Booking

You can book and pay on our site for Your dated booking. Our online payment portal is operated by a third party payment provider, Pay Fast (Pty) Ltd, registration number 2007/011558/07.

Once Your payment has been received, We will send You a confirmation of Your dated booking via email.


4) Refunds , Rescheduling, late arrivals and no shows

No refunds will be processed.

Rescheduling of Your dated booking is permitted up to 48 hours prior to Your appointment.

Rescheduling of Your dated booking within 24 hours of Your appointment will attract a R 250 rescheduling fee.

Late arrivals will result in reduced treatment time. Please arrive 10 mins earlier to allow for changing and completion of client forms

No shows for dated bookings will result in 100% forfeiture. No refunds will be processed


5) Spa Etiquette

Please switch off all cell phones during treatments. Please keep noise to a minimal as there will be other guests at the spa.

We do not tolerate any sexual harassment or aggressive behaviour towards our staff. Our therapists will have the right to stop Your treatment if deemed necessary.

No smoking is allowed in the spa.


6) Liability

You agree that You will participate in all treatments at the  Indigo Spa (Pty) Ltd entirely at Your own risk and will indemnify The Indigo Spa (Pty) Ltd and its management and staff from any injury, disease, death, damage or personal loss You may experience.

We have implemented  administrative, technical and physical controls that are designed to reasonably safeguard Your personal data. We however will not be held liable for any losses arising from data breaches.

By transacting on the Pay Fast online payment platform , You agree to their terms and conditions of Use. We will not be help liable for any losses experienced due to credit card fraud. You can read more information about the  Pay Fast security features on



7) Privacy Policy

Your private information is required for making a dated booking or sending a booking enquiry on the website so that We can verify You as a Customer. This information will be kept in the strictest confidence by Us and will not be sold or made known to third parties.

We may electronically collect, store and Use Your:

  1. name and surname;
  2. e-mail address;
  3. address

This information will be Used to :

  1. Contact You regarding Your dated booking and provide You a booking confirmation
  2. Subject to Your consent, to inform You about our special promotions.


8) Our right to vary these Booking Terms and Conditions

We may revise these Booking Terms and Conditions from time to time in the following circumstances:

if We change the process for accepting payment from You;

if there are changes in relevant laws and regulatory requirements; and/or

if there are any other changes to our business that reasonably means We need to amend these Booking Terms and Conditions.

Every time You purchase a dated booking via our Website, the Booking Terms and Conditions in force at that time (and available for view on the Website) will apply to the Booking Contract between You and Us.

You can find the date on which these Booking Terms and Conditions Were last updated at the top of this page.